Terms of Service

Last updated: February 27, 2026

1. Company Information

• Company Name: Mililab Co., Ltd.
• Address: Shibuya, Tokyo, Japan
• Contact: studio@mililab.co | +81 70-8992-9290
• Registration: Incorporated in Tokyo, Japan

2. Acceptance of Orders

All orders are subject to acceptance and confirmation. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Suspected fraud or unauthorized activity
• Pricing errors or inaccuracies
• Shipping restrictions to certain locations

3. Pricing & Payment

• All prices are listed in USD unless otherwise specified.
• We reserve the right to modify prices at any time without prior notice.
• Payment is processed securely through Stripe. We accept major credit cards, Apple Pay, and Google Pay.
• For custom or large orders, we may require a deposit (50% of order value).
• Currency conversion and foreign transaction fees are the responsibility of the buyer.

4. Shipping & Delivery

• Lead Time: 14-20 weeks from order confirmation (12-16 weeks production + 1-4 weeks shipping).
• Delivery: White-glove service includes room-of-choice delivery, unpacking, and packaging removal.
• Shipping Costs: Complimentary worldwide white-glove delivery on all orders.
• Insurance: All shipments are fully insured during transit.
• Risk Transfer: Risk transfers to the buyer upon delivery to the shipping carrier.

5. Returns & Cancellations

• Cancellations: You may cancel your order within 48 hours of placement for a full refund. After 48 hours, a 20% cancellation fee applies as production begins immediately.
• Returns & Exchanges: Due to the handcrafted, made-to-order nature of ENWA furniture, we cannot accept returns or exchanges for change of mind.
• Damaged or Defective Items: If your piece arrives damaged or with manufacturing defects, contact us within 48 hours of delivery with photos. We will arrange repair or replacement at no cost.
• Refunds: Refunds for defective items are processed within 14 business days of confirmation.

6. Product Descriptions & Images

We strive to accurately represent our products. However:

• Colors may vary slightly due to monitor settings and natural wood variation.
• Wood grain, color, and character will vary from piece to piece — each item is unique.
• Dimensions are approximate and may vary ±2%.
• We reserve the right to modify product specifications without notice.

7. Intellectual Property

• All content on this website (images, text, designs, logos) is the property of Mililab Co., Ltd.
• You may not reproduce, distribute, or use our content without written permission.
• ENWA is a registered trademark of Mililab Co., Ltd.

8. Limitation of Liability

Mililab's liability is limited to the purchase price of the product. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Damage caused by improper use or maintenance
• Normal wear and tear

9. Warranty

Our products come with a warranty covering manufacturing defects:

• Structural: 5 years on solid oak frames and load-bearing components.
• Finishes: 1 year on surface finishes, upholstery, and moving parts.
• Exclusions: Warranty does not cover damage from misuse, accidents, unauthorized modifications, or natural material changes.

See our Warranty Policy for full details.

10. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and complete information when creating an account.
• We reserve the right to suspend or terminate accounts that violate these terms.

11. Prohibited Uses

You may not use our website to:

• Engage in illegal activities
• Submit false or fraudulent information
• Interfere with the website's operation
• Harass, defame, or harm others

12. Governing Law & Disputes

• These terms are governed by the laws of Japan.
• Any disputes shall be resolved exclusively in the courts of Tokyo, Japan.
• Consumer laws of the buyer's country may apply for purchases made for personal, non-commercial use.

13. Changes to Terms

We may update these Terms of Service at any time. Your continued use of our website constitutes acceptance of any changes.

14. Contact Us

For questions about these Terms of Service, please contact us:

• Email: studio@mililab.co
• Phone: +81 70-8992-9290
• Address: Shibuya, Tokyo, Japan