Shipping & Returns
Every ENWA piece is handcrafted to order. We take care to ensure your furniture arrives in perfect condition, anywhere in the world.
Production Time
Each piece is made to order by our craftsmen. Please allow:
- Chairs & Stools: 12-14 weeks
- Tables: 14-16 weeks
- Sofas & Upholstered pieces: Contact for availability
You'll receive updates at key milestones: order confirmation, production start, finishing, and shipment.
Shipping
White-Glove Delivery
All furniture ships via white-glove delivery service. This includes:
- Inside delivery to room of choice
- Unpacking and packaging removal
- Basic assembly if required
- Inspection upon delivery
Delivery Times (after production)
- Japan: Approx. 2 weeks
- Asia-Pacific: 2-3 weeks (included in lead time)
- North America & Europe: 4-6 weeks (included in lead time)
- Other regions: 4-6 weeks
Shipping Costs
Complimentary. White-glove delivery is included with every ENWA piece, worldwide. No hidden fees — the price you see is the price you pay.
Payment
Every piece is made to order. To begin production:
- 50% deposit at the time of order to begin production
- 50% balance due before shipping
We accept all major credit cards and bank transfers. You'll receive an invoice for the remaining balance once your piece is ready to ship.
Returns & Exchanges
Because each piece is handcrafted to your specifications, we cannot accept returns for change of mind. However, we stand behind our craftsmanship:
Damaged or Defective Items
If your piece arrives damaged or with manufacturing defects, please contact us within 48 hours of delivery with photos. We will arrange repair or replacement at no cost.
Inspection at Delivery
Please inspect your furniture carefully upon delivery. Note any damage on the delivery receipt before signing. This helps us process claims quickly.
Warranty
Every ENWA piece comes with our craftsmanship guarantee:
- Structural warranty: 10 years on frame and joints
- Finish warranty: 2 years on wood finish under normal use
- Upholstery warranty: 2 years on fabric and cushion construction
This warranty covers manufacturing defects, not normal wear, misuse, or damage from improper care.
Care Instructions
Solid Wood
- Dust regularly with a soft, dry cloth
- Clean spills immediately with a slightly damp cloth
- Avoid direct sunlight to prevent fading
- Use coasters and placemats to prevent marks
- No re-oiling needed — the urethane finish is zero maintenance. See our Care Guide for details.
Upholstery
- Vacuum regularly with upholstery attachment
- Rotate cushions periodically for even wear
- Blot spills immediately—do not rub
- Professional cleaning recommended annually
Questions?
For shipping quotes, order status, or any concerns, please contact us: